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Formalization
- the degree to which jobs within the organization are standardized
HIGH LEVELS
ü
minimum amount of discretion over what, when, and how
ü
consistent output
ü
explicit job descriptions
ü
organizational rules
ü clearly defined procedures
LOW LEVELS
ü
unprogrammed behaviors
ü
exercise discretion
ü
great deal of freedom
ü less standardization
ü consider alternatives
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